Shop Policies

Thank you for shopping with us! We want to ensure your satisfaction with our products. Please review our shop policies below:

All Sales Are Final: Due to the slight variance of our faux floral products, we do not accept returns or offer refunds or exchanges for products unless they are damaged during shipping.

Returns: We do not accept returns for reasons other than products damaged during shipping. If you receive a damaged item, please notify us within 14 days of receiving the product by contacting our customer support team through the website contact form. To make a valid claim, please provide clear and concise photos of the damaged product, along with a detailed description of the events leading to the damage.

Case-by-Case Basis: All claims regarding damaged products will be evaluated on a case-by-case basis. We will thoroughly review the provided information to determine the best course of action. Our decision may include offering a replacement, issuing a store credit, or providing a refund, depending on the circumstances.

Resolution: If your claim is approved, we will work with you to find the best solution, which may include a replacement, store credit, or refund. We reserve the right to request the return of the damaged item or additional information, if necessary, to process the claim.

Non-Returnable Items: Certain items may not be eligible for returns or exchanges due to their nature, such as personalized or custom-made products. Please review the product description carefully before making a purchase.

Shipping Costs: In the event of a valid claim, you will be required to cover the shipping costs associated with the return or exchange of the damaged product. However, please note that any additional shipping costs incurred due to changes in the delivery address or other factors not attributable to our error will also be the responsibility of the customer.

Please note that these policies are subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or revisions.

Thank you for your understanding and cooperation.

- Kim Smith Design